Following these tips will help you spend less time on go-backs and remediating problems so you can spend more time selling and installing new jobs.
1. Keep EUC materials on-hand for reference. Use resources such as the NGAT Action Guidelines, Make Safe Procedure, 2016 Whole House Combustion Appliance Safety Test Procedure, and Home Upgrade Installation Specs.
2. Communicate with your team. Incorporate testing and quality installation requirements as topics in your regular meetings with field staff to ensure all health, safety, and program requirements are met.
3. Take ownership. Participating contractors are responsible for the work listed in their signed scope of work (e.g. measures claimed for the application) and for the safe operation of all combustion safety appliances. Regardless if combustion appliances are included in the signed scope of work agreement, per program requirements, you are still responsible for making sure the appliance operates safely. Are you only doing an HVAC changeout, but the water heater is spilling and has insufficient CVA? In this example you are still responsible correcting the safety issues with the water heater.
4. Be thorough! Test all accessible gas lines and follow all testing protocols when inspecting combustion appliance safety.
5. FQC visits are program requirements and help ensure success. Keep homeowners informed that they may be selected for a Build it Green field quality control inspection or a PG&E CIP inspection. All jobs with incentive amounts greater than $10K require mandatory PG&E CIP inspections.
6. Be prepared and plan ahead. Go-backs are costly and take away from your company’s productivity. Whether it’s for safety, energy-saving measures, or mechanical ventilation installation, it’s important to be prepared to remedy any issues before the job’s completion.
7. Communicate with the homeowner. Many customer complaints arise from misquoting rebate amounts, not discussing the importance of safety and field quality control requirements, and not following up with customer complaints. These are all fixable by communicating expectations with homeowners and following up in a timely manner. Let the homeowner know what to expect from the beginning of the job through its completion and follow up!
8. Document, document, document. From safety concerns to recommendations for a customer to install mechanical ventilation, we recommend contractors document all issues that arise. Take photos for your file and use the test measurements form to submit records for the Build It Green Desktop Review and Field Quality Control teams.
9. Incorporate balanced ventilation strategies. While auditors must observe indoor air quality and ventilation requirements on every project, it is particularly important when Whole Building Air Sealing is performed. Although BPI-1200 currently references ASHRAE 62.2-2013 for whole-building ventilation requirements, California references a version of ASHRAE 62-2010. Build It Green recommends all participating contractors consult their local code-enforcement for ventilation requirements during work-scope development prior to installation on all projects.
10. Air seal thoroughly. A best practice whole-house approach for a typical Home Upgrade Program project would be to air seal as much as possible to reduce energy loss and to provide balanced mechanical ventilation while minimizing unwanted pollutants from entering the home. For a helpful resource, Build It Green recommends referencing the online ASHRAE 62.2-2010 (California) mechanical ventilation calculator located here (an ASHRAE 62.2 2013 mechanical ventilation calculator is also available).