Contractors interested in Advanced Home Upgrade need to attend at least one of two primary training courses (attending both is recommended).
Visit the Events page to register for an upcoming training.
Yes, an independent building analyst may work with multiple contracting companies participating in Advanced Home Upgrade.
Independent building analysts must be BPI BA accredited, and it is recommended they possess HERS II Whole House Rater certification.
BPI GoldStar is accepted for Participating Contractors and Independent Building Analysts, provided all required trainings are completed by the individuals performing CAS testing. Please refer to the www.bpi.org website for more specific information on how to enroll in the GoldStar Program.
BPI GoldStar companies must provide Part 5 of their accreditation listing all employees covered under their certificate, and update Build It Green if there are any changes to the employees covered.
CAS testing must be performed or supervised by a BPI BA for Advanced Home Upgrade, in compliance with BPI Technical Standards for the Building Analyst Professional, along with adhering to BPI combustion safety and BPI carbon monoxide protection standards. This inspection includes testing for carbon monoxide (CO) measurement at each appliance, draft measurement and spillage evaluation for atmospherically vented appliances, and worst-case negative pressure measurement for each Combustion Appliance Zone (CAZ). Combustion safety test results must trigger action based upon the Combustion Safety Action Level table specified in the standard.
A BPI-certified Building Analyst Professional (BPI BA) must complete the home performance assessments in accordance with the BPI Technical Standards for the Building Analyst Professional and Whole House Action Guidelines. A BPI-certified professional must perform or supervise the performance of all Combustion Appliance Safety (CAS) Testing. Additional BPI specializations help differentiate your company in the marketplace and include:
We list these BPI specifications on the Contractor Search function of the PG&E customer website.
A CSLB B License is required for Advanced Home Upgrade. In addition, a CSLB license appropriate to the scope of work is required for contractors performing Advanced Home Upgrade jobs. Classifications C2, C4, C5, C6, C7, C9, C10, C16, C17, C20, C33, and C38 are some of the licenses appropriate for work in the program.
Contractors and independent building analysts must be properly licensed, insured, and attend required trainings. View the full requirements here. Learn more by registering for a mandatory introductory webinar; browse the events calendar for the latest sessions.
Yes. Build It Green collaborates with marketing and sales experts to offer monthly and bi-monthly webinars, covering various topics that help you stay on top of industry updates, resources, and techniques to sell home performance and the Home Upgrade program. Visit the Events and Training section for upcoming events.
Field verification failures will trigger corrective actions. Build It Green will communicate required corrective actions, timing, and documentation protocols required for resolution. Failure to resolve corrective action requirements in the specified timeframe may result in disciplinary action, including increased sampling rates or potential suspension.
Results of completed field verifications are emailed to contractors from Build It Green FQC within days to weeks of the field verification. For more information on completed field verifications, contact Build It Green FQC at (510) 590-3360 ext. 607.
Yes. PG&E will randomly select and inspect 10% of Home Upgrade applications submitted through PG&E’s rebate processing system. Inspections conducted by PG&E’s Central Inspection Program (CIP) are mandatory. Homeowners can also call the Residential Customer Service Center at (800) PGE-5000 or (800) 743-5000 to verify that the field inspector is an authorized PG&E employee.
Field verifications are performed on completed jobs to obtain a representative sample of your company’s work. Contractors and independent building analysts working on the same job will both be evaluated during FQC. New Program participants will have three of their first five jobs inspected. Subsequently, the sampling rate will drop to 5% of projects completed.
Aside from Build It Green Field Quality Control Inspections, PG&E’s Central Inspection Program will also randomly select 5% of completed jobs to ensure the program requirements were satisfied and the work was done safely.
For more details, see Section 7: Quality Assurance and Quality Control in the 2019 PG&E Participant Handbook in the Participation Tab of our Document Library.
Participating contractors will need to complete the job within 45 days of their first assessment or risk losing rebate funds reserved for their job. If more than 45 days pass after the pre-installation home performance assessment, participating contractors or independent building analysts may need to resubmit the job.
Yes, the purpose of the pre-installation review is (a) to allow for a pre-installation verification and (b) to confirm that the home and proposed scope of work qualify for the Program. Changing the scope of work after the job has been authorized to proceed is common and acceptable in this program, as long as the post-installation documentation reflects the actual installed measures rather than the proposed upgrade measures.
For Home Upgrade, heat pumps only qualify for the air conditioning measure if the existing system was a heat pump.
In instances where a CAS failure occurs per PG&E’s Natural Gas Appliance Testing (NGAT) Action Guidelines , the participating contractor or independent building analyst must first determine if PG&E’s Make Safe Procedure applies prior to calling a PG&E Gas Service Representative. To schedule a GSR inspection, call PG&E’s Central Inspection Program (CIP) at (800) 813-1975 during normal business hours or the PG&E Smarter Energy line at (800) 743-5000 for 24-hour service.
For SoCalGas customers, a GSR can be reached at (800) 427-2200.
The most current version of the Whole House Action Guidelines will always be on the Home Upgrade website Installation Tab.
Ambient CO is tested at the supply grill closest to the furnace and within 6-12 inches in front of or around the appliance.
Yes. You will need to test for Worst Case Depressurization, gas leaks, and ambient CO. (Even if the unit is in a vented attic, it will still need to be tested.)
Yes, you may send different HERS Whole House raters to complete testing on a home if each rater is also BPI certified or if the rating company is BPI accredited and the professionals performing the tests have taken the Advanced Technical training.
Per BPI standards, Advanced Home Upgrade requires test-in and test-out CAS testing for ALL combustion appliances. Build It Green will not authorize any work without this test. For more information, refer to the Whole House Combustion Appliance Safety Test Procedure and the Participant Handbook. The most current versions will always be on the Home Upgrade website Installation tab. https://homeupgrade.org/resources/documents/#performing-jobs
Refer to the Advanced Home Upgrade Desktop QA checklist for guidance. The most recent version will always be on the Home Upgrade website Submitting Jobs tab. https://homeupgrade.org/resources/documents/#submitting-jobs
Yes, an audit in compliance with HERS II standards must be performed by a participating Home Upgrade rater for Advanced Home Upgrade. Once the scope of work has been determined and before the installations have begun, a test-in assessment must be performed – this assessment can take place up to 120 days before work is started.
PG&E manages transmission, distribution and delivery of a CCA customer’s electricity, including providing meter reading, billing, maintenance and outage response services. Additional PG&E services, including energy efficiency rebates, California Alternative Rates for Energy (CARE), medical baseline, balanced payment plans (generally only on PG&E delivery charges), net metering, California Solar Initiative, other solar programs, and some demand response programs, as well as programs such as eBills and Automated Payment Services are still available to CCA customers. Programs administered by the CCA may differ from those provided by PG&E.
PG&E electric customers who use propane to fuel items within their home (stove, water or space heating) are eligible for rebates for electric savings through the Home Upgrade pathways. Mobile homes on a chassis and axle constructed under HUD codes do not qualify. Please refer to Program Guidelines for Electric Customers with Propane Gas Appliances for more information.
Advanced Home Upgrade allows for single-family detached homes as well as 2-4 unit homes. Mobile (modular) homes may qualify for the program are on foundations (no axels or chassis), and have PG&E service IDs.
A homeowner must work with a participating contractor to qualify for rebates.
No. “Double-dipping” refers to homes that are eligible for multiple rebates from PG&E. PG&E will not pay a homeowner twice for the same upgrade.
If PG&E provides natural gas service to the home, but electricity is obtained from a utility provider other than PG&E, or vice versa, PG&E will pro-rate the rebate according to the proportion of total savings attributable to natural gas.
PG&E issues the rebate check, which may be issued to the homeowner or contractor. If the rebate is assigned to the contractor, a Rebate Assignment Form will need to be completed and submitted. Build It Green submits the rebate application to PG&E, which initiates the rebate check process, but Build It Green does not issue checks. Checks are processed in 6-8 weeks upon final approval by PG&E.
Advanced Home Upgrade energy efficiency incentives are differentiated by California Energy Commission (CEC) Climate Zones. The CEC Climate Zones are based on energy use, temperature, weather, and other factors. Customer rebates will vary based on the Climate Zone of the project’s address and the measures selected.
For more information or to look up the customer’s Climate Zone, visit https://homeupgrade.org/pge-home-upgrade-rebates.
Homeowners participate in this rebate program for many reasons including improving the comfort of their home and saving money on their energy bills. We leave it up to the homeowner and the contractor to decide if this program is right for them.
Participating Contractors have been selected by Build It Green and specifically trained to deliver Advanced Home Upgrade. Participating contractors have met required qualifications to be part of the Program and joined the ranks of Home Performance professionals who are experts in energy efficiency.
All Participating Contractors must have a valid California contractor’s license, appropriate bonding, and have specified certifications and/or training for the work being performed in the “whole house” concept and the comprehensive building science diagnostic assessments. For more information, see the Participation FAQs.
PG&E customers with at least one energy fuel supplied by PG&E (electric and/or natural gas). In regions where Southern California Gas supplies natural gas the gas portion of the rebate is paid by SCG. In regions where electricity is supplied by another entity (eg. SMUD) the rebate is pro-rated for only the fuel supplied by PG&E.
Funding comes from utility customers under the auspices of the California Public Utilities Commission. Incentives are offered on a first-come, first-served basis and are effective until funding is expended or the program is discontinued. Programs may be modified or terminated without prior notice.
Yes, as long as the scopes of work for each project are different.
Contact Customer Service at 510-285-6222 or email firstname.lastname@example.org with specific questions. Build It Green also offers mentoring services – please contact Customer Service for this as well.
Upon becoming an approved participant, you will receive an email with this information. Contact Customer Service at 510-285-6222 or email email@example.com if you have problems logging into your account.
Once the test-in documentation has been submitted, contractors are advised to wait for approval of the Pre-Install application to be issued before starting the upgrade work. Contractors confident that the job qualifies can proceed with work without Build It Green approval at their own risk.
There is no typical timeline for a rebate to be processed. Once submitted to Build It Green, an application undergoes Desktop Review, where the application is reviewed by Build It Green’s internal review team. If there are no corrections to be made, the application is sent to PG&E for review before final approval. There may be required field quality control inspections from either or both Build It Green or PG&E that may delay the approval process, and in that case both the contractor and homeowner will be notified.
For Advanced Home Upgrade applications are submitted in two stages, first as a pre-installation and second as a post-installation.
Required documents for Pre-Installation:
Required documents for Post Installation: